How booking works
Questions before or after booking? Chat with us on LINE or write to admin@bestbus.me with your Book Code (THSBSXR…).
The price
- You pay the fare set by the bus company. BestBus adds no booking fee on top.
- The total for all seats is shown before you pay, and again on the payment page.
Paying
- Card (Visa, Mastercard, JCB), Thai QR (PromptPay) and Thai banking apps. Cash at 7-Eleven only when the payment page offers it (trips that leave late enough).
- After you choose seats, the bus company holds them for a short time, usually 10 to 20 minutes. The deadline is shown on your booking. Pay before it, or the seats are released.
- Card details are entered on our payment partner's secure page. BestBus never sees or stores them.
- Card declined? Banks often block a first payment in Thailand: approve it in your bank's app and try again, or use another card. Still not working? Chat with us on LINE or email admin@bestbus.me with your Book Code.
Your ticket
- Once paid, the e-ticket is sent by email, and on LINE you also get the ticket link in the chat.
- No need to print: show the ticket on your phone at the bus company's counter. Some companies exchange it for a paper ticket there.
- Arrive at the counter at least 30 minutes before departure.
- Lost the email? Open bestbus.me/web, tap Manage my trip and enter your Book Code, or the email or phone number you booked with.
Changes
- Another date: in Manage my trip, tap Change date. You see the trips for the new date and any fare difference first.
- Another route: not possible as a change. Request a refund and book the new route.
- Passenger name: most bus companies do not allow a name change after payment, because the ticket is checked against the passenger's ID.
Cancellations and refunds
- Before payment: nothing to pay, the seat is simply released when the deadline passes.
- After payment: in Manage my trip, tap Request refund. You see the ticket price, the bus company's cancellation fee for that fare and the amount you get back before you confirm.
- Fees depend on the bus company and the fare: some fares are fully refundable, some charge a flat fee or a percentage that grows closer to departure. Refunds close shortly before departure, so request one as early as possible.
- Refunds go back to your original payment method, usually within 3 to 7 business days.
- Bus cancelled by the bus company: full refund without fee, or a free change to the next available trip.
Luggage
- Usually 1 hold bag (about 20 kg) and 1 carry-on. Extra or large items (surfboards, bicycles) are usually accepted for a small fee paid at the counter.